Common questions.

Yes. We are based in Stabbia, in the Province of Florence. Most of our clients are in Tuscany and Central Italy, though we work with clients across Italy and occasionally in other European countries.

Landing pages: 2–3 weeks. Business websites: 4–5 weeks. E-commerce: 6–8 weeks. Redesigns vary depending on complexity. The brief meeting on day one clarifies the timeline for each project.

Yes. We build and copy-edit in both Italian and English. If a website needs both languages, multilingual support can be added.

Yes. We build sites with a simple CMS (typically WordPress) when the client wants to manage content. We include a plain-English guide to making updates and a training session.

A project brief, any brand materials you have (logo, colours, fonts), example websites you like or dislike, and access to your current website or hosting if relevant.

We do not sell hosting directly, but we recommend and configure hosting with Italian providers (Aruba, SiteGround IT) or international ones (WP Engine, Kinsta) depending on the project requirements.

Full refund if cancelled before design begins. Partial refund on a pro-rata basis if cancelled mid-project. No refund once deliverables are sent. Full details in our Refund Policy.

Yes. We run a site audit first to assess what we are inheriting. For ongoing care plan clients with existing sites, the audit is part of the onboarding process.

Yes, on request. Email hello@pelicanwebdesign.com and we return a signed copy within one business day.

Yes. All client communication, copywriting, and documentation can be in Italian. We work with clients in Italian as standard for Tuscany-based businesses.